Brazilian-Portuguese Content Moderator & Customer Service Agent

NB: An EU passport or a valid Greek work permit is required.

• Location: Athens, Greece (On site)

• Start Date: ASAP

• Project: Brazilian-Portuguese speaking Customer Service Representative & Trust and Safety Agent (content moderator) for international communication app

• Working type: Full time position

• Contract duration: 3–6 months (extension possible)

Job Description: Agents manage chats, emails, and calls to assist customers with account settings, content issues, refund requests, and troubleshooting technical problems. Content Moderators review flagged content to ensure compliance with company usage standards, including handling phishing, spam, and malware concerns.

The role is divided into two main areas - and combines elements of both roles:

1. Customer Support: Includes Business Onboarding and Business Integrity workflows, where agents answers to common user and technical inquiries.

2. Trust and Safety (content moderation): Involves reviewing and moderating content from business and personal users, groups, and handling sensitive or egregious material. Agents work with multiple tools and navigate a complex knowledge base.

✅ Requirements:

• No experience needed

• Significantly advanced written communication skills

• Significantly advanced stress tolerance

• Strong PC knowledge, multitasking skills, and typing accuracy

• Fluent or high level of the Brazilian-Portuguese language

• Good command of English (B2 level, used for training and tools)

🕘 Working Conditions:

• Monday to Friday schedule + weekend shifts in rotation

• On-site work from our office in Athens

💰Compensation & Benefits:

• Paid onboarding

• Competitive salary + performance bonus + food allowance

• Opportunity to work for an international brand in a multicultural team

• Relocation package: Flight ticket, airport pick-up and 2 weeks hotel

• Assistance with finding long-term housing

• A welcoming, international, and diverse work environment

• Additional Private Health Insurance

• Free Greek lessons

For any questions or further information please contact olivera@globalcareerrecruitment.com
We look forward welcoming you in Greece!

Please note:

• Ongoing recruitment – Applications are reviewed on a rolling basis, so we encourage you to apply as soon as possible.

• Eligibility – Only candidates with an EU passport or a valid work visa for the relevant country will be considered.
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Global Career values diversity. We encourage all qualified candidates to apply, regardless of gender, age, religion, ethnic background, or other protected characteristics.