German support specialist and content moderator
Customer Service Representative for messaging app
- Location: Moschato, Athens
- Start Date: 18/08/2025 or 04/09/2025
- Project: German speaking Customer Service Representative & Trust and Safety Agent (content moderator) for international messaging app
- Working type: Full time position
- Contract duration: 12 months
Job Description: Frontline agents manage chats, emails, and calls to assist customers with account settings, content issues, refund requests, and troubleshooting technical problems. They also review flagged content to ensure compliance with company usage standards, including handling phishing, spam, and malware concerns.
The role is divided into two main areas:
- Customer Support: Includes Business Onboarding and Business Integrity workflows, where agents respond using predefined (canned) answers to common technical inquiries.
- Trust and Safety (content moderation): Involves reviewing and moderating content from business and personal users, groups, and handling sensitive or egregious material.Agents work with multiple tools, navigate a complex knowledge base, and regularly cover weekend shifts.
✅ Requirements:
- No experience needed
- Significantly advanced written communication skills
- Significantly advanced stress tolerance
- Strong PC knowledge, multitasking skills, and typing accuracy
- Fluent or high level of the German language
- Good command of English (B2 level, used for training and tools)
🕘 Working Conditions:
- Monday to Sunday schedule – weekend shift in rotation
- On-site work from our office in Moschato, Athens
- Onboarding 7 days (paid)
💰Compensation & Benefits:
- Competitive salary + performance bonus + monthly relocations bonus
- Opportunity to work for a world-class brand in a multicultural team
- Relocation package: Flight ticket, airport pick-up and 4 weeks hotel
- Assistance with finding long-term housing
- A welcoming, international, and diverse work environment
- Additional Private Health Insurance
- Free Greek lessons
For any questions or further information please contact olivera@globalcareerrecruitment.com
EU passport or valid Greek work permit required
We look forward to welcoming you to Greece! 🇬🇷
- Department
- Customer Service
- Role
- Customer Service Agent
- Locations
- Athens, Greece
- Remote status
- Hybrid
- Employment type
- Full-time
About Global Career
Founded in 2023, Global Career ApS is dedicated to connecting the right talent with international opportunities. We help companies build strong teams while supporting candidates in realizing their potential and career ambitions. With expertise in recruitment and tailored consultancy, we deliver results with professionalism, transparency, and respect, believing that diversity strengthens every workplace.